OVERVIEW
Vic Market Research Co., Ltd. is pleased to announce the release of the “Global and Chinese SaaS Customer Relationship Management (CRM) Market Insight Report 2025–2031.”
This comprehensive study is designed to provide a structured and in-depth analysis of the SaaS Customer Relationship Management (CRM) industry, both domestically and internationally, with a focus on the following key areas:
1.An overview and assessment of the current development status and emerging trends in the SaaS Customer Relationship Management (CRM) industry across global and Chinese markets.
2.Estimation of the overall market size of the SaaS Customer Relationship Management (CRM) industry, along with a detailed analysis of market share by major countries.
3.Evaluation of the development potential within various segments of the SaaS Customer Relationship Management (CRM) industry, analysis of downstream market demand, and an examination of the competitive landscape.
4.Identification and exploration of industry pain points, aiming to support stakeholders in addressing key challenges effectively.
This report integrates extensive desk research with qualitative interviews conducted with industry experts and insiders, ensuring both the objectivity and comprehensiveness of the findings and data.
The study provides a detailed examination of the production, consumption, import, and export dynamics of the SaaS Customer Relationship Management (CRM) market in China. It also highlights key global and domestic manufacturers that play a significant role in the Chinese market, presenting core performance indicators such as sales volume, revenue, pricing, gross margin, and market share.
Furthermore, the report delivers a thorough analysis of segmented growth within the SaaS Customer Relationship Management (CRM) product category, including differentiation by product types, pricing, sales, revenue, and application-specific market performance. Historical data from 2020 to 2024 is incorporated, with forward-looking projections extending through 2031.
In light of the significant uncertainty introduced by the U.S. tariff policy set to take effect in 2025, the report offers a dedicated analysis of its core impacts. This includes assessments of global and regional competitive dynamics, economic linkages, supply chain restructuring, and countries’ strategic responses. The report concludes with strategic recommendations and a forward-looking outlook for the SaaS Customer Relationship Management (CRM) market.
1. Key Global Players in the SaaS Customer Relationship Management (CRM) Industry:
Adobe Inc.
Microsoft Corp.
Oracle Corp.
Salesforce.com Inc.
SAP SE
2.Global SaaS Customer Relationship Management (CRM) Market, Segmented by Product Type:
Operational CRM system
Analytical CRM systems
Collaborative CRM systems
3. Global SaaS Customer Relationship Management (CRM) Market, Segmented by Application
Retail
BFSI - Banking, financial services, and insurance
Manufacturing
Telecom and IT
Healthcare
Other
4. Global SaaS Customer Relationship Management (CRM) Market, by Geographical Region:
North America (USA and Canada)
Europe (Germany, UK, France, Italy and other European countries)
Asia-Pacific (China, Japan, Korea, Taiwan, Southeast Asia, India, etc.)
Latin America (Mexico and Brazil, etc.)
Middle East and Africa (Turkey and Saudi Arabia, etc.)
I. SaaS Customer Relationship Management (CRM) Market Overview:
1.1 Product Definition and Statistical Scope
1.2 On the basis of different product types, SaaS Customer Relationship Management (CRM) can be mainly categorized as follows:
Global Growth Trend of SaaS Customer Relationship Management (CRM) by Product Type 2020 VS 2024 VS 2031
Operational CRM system
Analytical CRM systems
Collaborative CRM systems
1.3 From different applications, SaaS Customer Relationship Management (CRM) mainly includes the following:
Global Different Applications SaaS Customer Relationship Management (CRM) Growth Trend 2020 VS 2024 VS 2031
Retail
BFSI - Banking, financial services, and insurance
Manufacturing
Telecom and IT
Healthcare
Other
1.4 Global SaaS Customer Relationship Management (CRM) Development Status and Future Trends (2020-2031)
Global Market SaaS Customer Relationship Management (CRM) Revenue and Growth Rate (2020-2031)
Global Market SaaS Customer Relationship Management (CRM) Sales and Growth Rate (2020-2031)
II. Global Market Major SaaS Customer Relationship Management (CRM) Manufacturers Analysis:
2.1 Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Sales and Market Share
Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Sales (2020-2025)
Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Sales Market Share (2020-2025)
2.2 Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue and Market Share
Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue (2020-2025)
Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue Market Share (2020-2025)
Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue Ranking by 2024
2.3 Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Price (2020-2025)
2.4 Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Headquarter and Origin Distribution
2.5 Global Market Key Manufacturers SaaS Customer Relationship Management (CRM) Establishment Date and SaaS Customer Relationship Management (CRM) Commercialization Date
2.6 Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Product Type and Application
2.7 SaaS Customer Relationship Management (CRM) Industry Concentration, Competition Analysis
SaaS Customer Relationship Management (CRM) Industry Concentration Analysis: Global Top 5 Manufacturers Market Share by 2024
Global Market SaaS Customer Relationship Management (CRM) First Tier, Second Tier and Third Tier Manufacturers (Brand) and Market Share in 2024.
2.8 New Investments and Market M&A Activities
III. Profiles of the following key players:
Adobe Inc.
Microsoft Corp.
Oracle Corp.
Salesforce.com Inc.
SAP SE
1. Basic Information, SaaS Customer Relationship Management (CRM) Manufacturing Base, Headquarters, Competitors and Market Position.
2. SaaS Customer Relationship Management (CRM) Product Specifications, Parameters, and Market Applications .
3. SaaS Customer Relationship Management (CRM) Sales, Revenue, Price and Gross Margin in Global Market (2020-2025).
4. Company Profile and Key Businesses.
5. Latest Company News.
IV. Analysis of Different Product Types of SaaS Customer Relationship Management (CRM):
4.1 Global Market SaaS Customer Relationship Management (CRM) Sales by Product Type (2020-2031)
Global Market Sales and Market Share of SaaS Customer Relationship Management (CRM) by Product Type (2020-2025)
Global Market Sales Forecast of SaaS Customer Relationship Management (CRM) by Different Product Types (2026-2031)
4.2 Global Market SaaS Customer Relationship Management (CRM) Size by Product Type (2020-2031)
Global Market SaaS Customer Relationship Management (CRM) Size and Market Share by Product Type (2020-2025)
Global Market Size Forecast of SaaS Customer Relationship Management (CRM) by Product Type (2026-2031)
4.3 Global Market Price Trend of SaaS Customer Relationship Management (CRM) by Product Type (2020-2031)
V. Analysis of SaaS Customer Relationship Management (CRM) for Different Applications
5.1 Global Market Sales of SaaS Customer Relationship Management (CRM) by Application (2020-2031)
Global Market SaaS Customer Relationship Management (CRM) Sales and Market Share by Application (2020-2025)
Global Market SaaS Customer Relationship Management (CRM) Sales Forecast by Application (2026-2031)
5.2 Global Market SaaS Customer Relationship Management (CRM) Size and Market Share by Application (2020-2025)
Global Market SaaS Customer Relationship Management (CRM) Size Forecast by Application (2026-2031)
5.3 Global Market Price Trend of SaaS Customer Relationship Management (CRM) by Application (2020-2031)
VI. Industry Development Environment Analysis
6.1 Development Analysis of SaaS Customer Relationship Management (CRM) Industry - Development Trend
6.2 SaaS Customer Relationship Management (CRM) Industry Development Analysis - Manufacturer Barriers
6.3 SaaS Customer Relationship Management (CRM) Industry Development Analysis - Driving Factors
6.4 SaaS Customer Relationship Management (CRM) Industry Development Analysis - Restraints
6.5 SWOT Analysis of SaaS Customer Relationship Management (CRM) Global Companies
6.6 SaaS Customer Relationship Management (CRM) Industry Development Analysis - Industry Policies
Industry Authorities and Regulatory Framework
Industry-related Policy Trends
Industry Related Planning
VII. Industry Supply Chain Analysis
7.1 Industry Chain Introduction of SaaS Customer Relationship Management (CRM) Industry
7.2 SaaS Customer Relationship Management (CRM) Industry Chain Analysis - Upstream
7.3 SaaS Customer Relationship Management (CRM) Industry Chain Analysis - Midstream
7.4 SaaS Customer Relationship Management (CRM) Industry Chain Analysis - Downstream
7.5 Procurement Mode of SaaS Customer Relationship Management (CRM) Industry
7.6 Production Mode of SaaS Customer Relationship Management (CRM) Industry
7.7 SaaS Customer Relationship Management (CRM) Industry Sales Model and Sales Channels
VIII. Global Local SaaS Customer Relationship Management (CRM) Capacity, Production Analysis
8.1 Global SaaS Customer Relationship Management (CRM) Supply and Demand Status and Forecast (2020-2031)
Global SaaS Customer Relationship Management (CRM) Capacity, Production, Capacity Utilization and Development Trend (2020-2031)
Global SaaS Customer Relationship Management (CRM) Production, Market Demand and Development Trend (2020-2031)
8.2 Global SaaS Customer Relationship Management (CRM) Import and Export Analysis
Global Market SaaS Customer Relationship Management (CRM) Main Import Sources
Global Market SaaS Customer Relationship Management (CRM) Main Export Destinations
IX. Research Findings and Conclusion
X. Appendix
10.1 Research Methodology
10.2 Data Sources
Secondary Information Sources
Primary Information Sources
10.3 Data Interactive Validation
10.4 Disclaimer”
Table of Contents
Table : Growth Trends in SaaS Customer Relationship Management (CRM) by Product Type
Table:Growth Trend of Different Applications
Table:Current Development Status of SaaS Customer Relationship Management (CRM) Industry
Table:Development Trend of SaaS Customer Relationship Management (CRM)
Table:Global Major Regions Production of SaaS Customer Relationship Management (CRM)
Table:Global Major Regions SaaS Customer Relationship Management (CRM) Production Market Share
Table:Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Production Capacity
Table:Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Sales, Sales Market Share, Sales Revenue
Table:Global Market Major Manufacturers SaaS Customer Relationship Management (CRM) Sales Revenue Market Share, Price
Table: Global Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue Ranking by 2025
Table: China Market Major Manufacturers SaaS Customer Relationship Management (CRM) Sales, Sales Market Share, Sales Revenue
Table: China Market Key Manufacturers SaaS Customer Relationship Management (CRM) Sales Revenue Market Share, Sales Price
Table: China Key Manufacturers SaaS Customer Relationship Management (CRM) Revenue Ranking by 2025
Table: Global Major Manufacturers SaaS Customer Relationship Management (CRM) Production Distribution and Commercialization Date
Table:Global Major Manufacturers SaaS Customer Relationship Management (CRM) Product Type List
Table: Global Key Manufacturers Market Position of SaaS Customer Relationship Management (CRM) in 2025 (First Tier, Second Tier and Third Tier)
Table: Global SaaS Customer Relationship Management (CRM) Market Analysis of Current Status of Investments, Mergers & Acquisitions, and Others
Table: Global Major Regions SaaS Customer Relationship Management (CRM) Sales Revenue
Table: Global Major Regions SaaS Customer Relationship Management (CRM) Sales Revenue Market Share
Table: Global Major Regions SaaS Customer Relationship Management (CRM) Revenue Market Share
Table: Global Major Regions SaaS Customer Relationship Management (CRM) Sales Volume
Table: Global Major Regions SaaS Customer Relationship Management (CRM) Sales Market Share
Table : Global Major Regions SaaS Customer Relationship Management (CRM) Sales Share
Table : The following companies:
Adobe Inc.
Microsoft Corp.
Oracle Corp.
Salesforce.com Inc.
SAP SE
SaaS Customer Relationship Management (CRM) Manufacturing Base, Sales Area, Competitors and Market Position
SaaS Customer Relationship Management (CRM) Product Specifications, Parameters and Market Applications
SaaS Customer Relationship Management (CRM) Sales, Revenue, Price and Gross Margin
Company Profile and Major Businesses
Latest Company News
Table: Global Sales of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Sales Market Share of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Sales Forecast of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Sales Market Share Forecast of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Revenue of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global SaaS Customer Relationship Management (CRM) Revenue Market Share by Product Type
Table: Global Revenue Forecast of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Revenue Market Share Forecast of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Price Trend of SaaS Customer Relationship Management (CRM) by Product Type
Table: Global Sales of SaaS Customer Relationship Management (CRM) by Application
Table: Global Sales Market Share of SaaS Customer Relationship Management (CRM) by Application
Table: Global Sales Forecast of SaaS Customer Relationship Management (CRM) by Application
Table: Global SaaS Customer Relationship Management (CRM) Sales Market Share Forecast by Application
Table: Global SaaS Customer Relationship Management (CRM) Revenue by Application
Table: Global SaaS Customer Relationship Management (CRM) Revenue Market Share by Application
Table: Global SaaS Customer Relationship Management (CRM) Revenue Forecast by Application
Table: Global SaaS Customer Relationship Management (CRM) Revenue Market Share Forecast by Application
Table: Global Price Trend of SaaS Customer Relationship Management (CRM) by Application
Table: List of SaaS Customer Relationship Management (CRM) Upstream Raw Material Suppliers and Contact Information
Table: List of Typical Customers of SaaS Customer Relationship Management (CRM)
Table: SaaS Customer Relationship Management (CRM) Main Sales Modes and Sales Channels
Table: Development Opportunities and Key Driving Factors of SaaS Customer Relationship Management (CRM) Industry
Table: Risks Faced by SaaS Customer Relationship Management (CRM) Industry Development
Table: SaaS Customer Relationship Management (CRM) Industry Policy Analysis
Table: Research Scope
Table: List of Analysts
Chart Catalog
Figure SaaS Customer Relationship Management (CRM) Product Picture
Figure Global Production Market Share of SaaS Customer Relationship Management (CRM) by Product Type
Figure Global SaaS Customer Relationship Management (CRM) Consumption Market Share by Application
Figure Global SaaS Customer Relationship Management (CRM) Capacity, Production, Capacity Utilization and Development Trend
Figure Global SaaS Customer Relationship Management (CRM) Production, Demand and Development Trend
Figure Global SaaS Customer Relationship Management (CRM) Production Market Share by Major Regions
Figure China SaaS Customer Relationship Management (CRM) Capacity, Production, Capacity Utilization and Development Trend
Figure China SaaS Customer Relationship Management (CRM) Production, Market Demand and Development Trend
Figure Global SaaS Customer Relationship Management (CRM) Market Sales and Growth Rate.
Figure Global SaaS Customer Relationship Management (CRM) Market Size
Figure Global Market SaaS Customer Relationship Management (CRM) Sales and Growth Rate
Figure Global Market SaaS Customer Relationship Management (CRM) Price Trend
Figure Global Market SaaS Customer Relationship Management (CRM) Sales Market Share of Major Manufacturers in 2025
Figure SaaS Customer Relationship Management (CRM) Revenue Market Share of Key Manufacturers in Global Market in 2025
Figure SaaS Customer Relationship Management (CRM) Sales Market Share of Key Manufacturers in China Market in 2025
Figure SaaS Customer Relationship Management (CRM) Revenue Market Share of Key Manufacturers in China Market, 2025
Figure 2025 Global SaaS Customer Relationship Management (CRM) Market Share of Top 5 Manufacturers
Figure 2025 Global SaaS Customer Relationship Management (CRM) First Tier, Second Tier and Third Tier Manufacturers (by Brand) and Market Share
Figure Global SaaS Customer Relationship Management (CRM) Sales Revenue Market Share by Major Regions
Figure North America SaaS Customer Relationship Management (CRM) Sales and Growth Rate
Figure North America SaaS Customer Relationship Management (CRM) Revenue and Growth Rate
Figure Europe Market SaaS Customer Relationship Management (CRM) Sales and Growth Rate
Figure Europe Market SaaS Customer Relationship Management (CRM) Revenue and Growth Rate
Figure China SaaS Customer Relationship Management (CRM) Sales and Growth Rate
Figure China Market SaaS Customer Relationship Management (CRM) Revenue and Growth Rate
Figure SaaS Customer Relationship Management (CRM) Sales and Growth Rate in Japan Market
Figure SaaS Customer Relationship Management (CRM) Revenue and Growth Rate in Japan Market
Figure Global Price Trend of SaaS Customer Relationship Management (CRM) by Product Type
Figure Global Price Trend of SaaS Customer Relationship Management (CRM) by Application
Figure SaaS Customer Relationship Management (CRM) Industry Chain
Figure SaaS Customer Relationship Management (CRM) Chinese Companies SWOT Analysis
Figure Key Interview Objectives
The research methodology employed by VICResearch has been subjected by numerous procedures in order to guarantee the quality and accuracy of the data contained within the reports. The analysts are employed full-time and received more than six months training to satisfy the standard of VICResearch. VICResearch’s methodology can be divided into five stages:
Stage 1: Secondary research
The research team first works with magazines, industry trade group, and administration that operate in the research field. The information provided by our in-house documentation service helps us carrying out further research. Our team which has the experience as well as the knowledge efficiently extracts the accurate information from existing source.
Stage 2: Primary research: interviews with trade sources
After the first stage, the research team conducts large number of face-to-face or telephone interviews with the representative companies operating in the research field. The analysts attempt to obtain a chance to talk with leading players in the field as well as with small companies. The upstream suppliers, manufacturers, distributors, importers, installers, wholesalers and consumers are all included in the interviews. The data gathered during the interview is then carefully checked and compared with the secondary research.
Stage 3: Analysis of the gathered data
The analysis team checks and synthesizes the data gathered during the first two stages. To validate the data, a second series of interviews can be conducted.
Stage 4: Quantitative data
The quantitative data such as market estimates, production and capacity of manufacturer, market forecasts and investment feasibility is provided by VICResearch. The data is based on the estimates obtained during stage 3.
The research team also provides appreciation and analysis of the market and the quantitative data contained in the reports. The data is consequently unique to VICResearch.
Stage 5: Quality control
Before publishing, every report goes under a rigorous checking and editing process, which is done by experience management team to ensure the reliability of the published data. Each analyst in the research team receives support and on-going training which is part of the VICResearch’s internal quality process.
2025-04-19 13:10:40 
Pages: 87 
Tables: 113 
